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PBS NewsHour misrepresents LTCi

January 16, 2015 by Honey Leveen Leave a Comment

LTCi ClaimHere’s a link to a PBS NewsHour story from January 9, 2015. The story is about a wildly successful long-term care insurance claim. But this is not what was emphasized.

The PBS story portrays long-term care insurance (LTCi) as a mysterious, super-complicated product. It describes the elimination period and Activity of Daily Living triggers as onerous. This is false. If the LTCi credentialed insurance agent who sold the described policy had the barest trace of competence, I am nearly certain the couple was probably well-educated about how their LTCi policies worked when they purchased them.  LTCi is not as complicated as portrayed in this story. The couple chose and understood the elimination period. The Activity of Daily Living (ADL) and Cognitive Impairment triggers are straightforward and very easy to satisfy.

Here are comments about this story I posted online:

“Why does Ms. Santhanam wish to place emphasis on the LTC carrier not offering assistance in the selection of care? The best care is found on local recommendation. This is  a trivial complaint. The job of insurance is to pay claims. The reporter does not think it is satisfactory enough that this couple paid $1700/yr x 2 x 4 years = $13600 total in premium and collected $700K? Why was this fact not emphasized instead? This is the true story. Legal intervention to get the policy to pay was most likely unnecessary. If I can re-submit valid claims as a completely non-legal person and always get them paid, this is great business for lawyers. Besides, what is more fun than trashing the big bad insurance company? Just talking with the carrier and finding out what they want has been sufficient in my extensive experience. But at claim time, people are often pressed and panicked, and sometimes the agent is not present, unfortunately. Out of 300+ LTCi claims I’ve seen, not a single valid claim has been denied. We have had to re-submit quite a few. According the AALTCi and other sources, aprox 98% of all LTCi claims get paid. The 2% that don’t are just not valid claims. Insurance companies do not impede claims. On the contrary, most are extremely helpful, but they have rules and it is up to the claimant to find out what they want, then provide it. Please do more responsible reporting. Proper research would cause media to stop casting a bad shadow over LTC insurance. This would help the public greatly. As it stands, a huge number of Baby Boomers use articles like this to deny the genuine, urgent need to plan for LTC, NOW! Instead they spend what should have been their LTC premiums on immediate gratification items. When they need LTC they may be in very tragic circumstances. This is reality. It’s about time mainstream media starts putting the correct slant on this powerful, transformative insurance.”

Filed Under: Correcting Ignorant Public Figures, Elephant in the Room, Helpful Information About LTC, I'll Just Self-Insure, Information About LTC Tagged With: Activities of Daily Living, ADLs, Honey Leveen, Laura Santhanam, Long Term Care insurance, LTCi, PBS NewsHour, www.honeyleveen.com

Long-Term Care: How Big a Risk?

January 15, 2015 by Honey Leveen Leave a Comment

Stephen D FormanHuge thanks to my friend and colleague, Stephen D. Forman of Long-Term Care Associates, for permitting me to re-publish his blog, below.

In a nutshell: a Boston College study was released in November, 2014. Its findings are that the need for long-term care insurance is and has been exaggerated. It finds that if you are in the minority who do need long-term care for an extended length of time, no worries, Medicare and Medicaid will be there as your safety net.

If people stop long enough to think about some of the claims the study makes, they are counterintuitive, and fly in the face of too many actual life experiences. Steve explains why this is so in his post, below.

Please flip through my past blog posts to find links to an abundance of credible sources that refute the new study’s findings.

Why do media seem to enjoy hashing and re-hashing stories derogatory to long-term care insurance (LTCi) while often neglecting the abundance of coverage favorable to LTCi purchase?

Major media reported on this study without making much effort to present balanced opinions on it.

Coverage of the faulty study continues (Steve explains why it is faulty). More than a month after its publication, The Wall Street Journal reported on the study. No apparent effort was made to practice fair journalism and present balanced views. I see the date of the WSJ article was December 23, 2014. Perhaps most WSJ reporters were away for the holidays? Maybe the WSJ was really grasping to find any sort of copy. It looks to me like this article can be used as a classroom example of embarrassing, shoddy, unprofessional reporting.

I actually invested valuable time trying to blog about why this new study is so wrong but chose not publish it because I was unwilling to make the effort to go into the detail necessary to create a blog I’d be proud of. Fortunately, Stephen Forman succeeded where I failed.

Steve’s piece, below, will take about three minutes to read and is well worth it. Thanks for allowing me to share this, Steve!

***************************************************************************

Model
Not this kind of model.

No single model received more attention in 2014 than one produced by the Center for Retirement Research (CRR) at Boston College titled “Long-Term Care: How Big a Risk?” (November 2014, Number 14 – 18, Leora Friedberg, et. al.) At the same time, no other model has been more widely misinterpreted, wrongly extrapolated, or gleefully co-opted by LTCI detractors. Since the New Year is considered a time for looking forward, let’s begin by clearing this foggy hangover from 2014, then speak no more of it.

Medicaid 1, LTCI 0

This is the way the CRR model’s conclusions are most often presented: by using monthly instead of yearly data, it was found that average nursing home stays are 30% shorter than previously believed. (On average a man stays less than 12 months, a woman 17.) In fact, 45% of patient stays do not exceed 3 months. Even worse, LTC insurance is duplicative since Medicare will cover these short stays– the study assumes the first three months of “all episodes of care are covered by Medicare.” [emphasis in the original]

Finally, CRR corrects a previous model which understated the probability of ever needing care by 32 – 63%. The conclusion? Since long term care is a relatively high-probability event– but less catastrophic than previously understood— it makes less economic sense to insure against.

The media jumped all over it:

  • “Maybe You Don’t Need Long-Term Care Insurance After All” (Bloomberg)
  • “Here’s a New Reason to Think Twice Before Buying Long-Term Care Insurance” (Time/Money)
  • “‘Spending Down’ for Medicaid is the Most Practical LTC Financing Plan for Most Americans, Researchers Assert” (McKnight’s)
  • “Is Long-Term Care Insurance for You?” (Wall Street Journal)
  • “Boston College Finds Rip-Off in Long Term Care Insurance Costs When Compared to Other Options, Opines UltraTrust.com” (Estate Street Partners)

Readers who dove into these articles seeking sound advice were met with takeaways such as this: “Forgoing long-term care insurance and relying on Medicaid is the smartest financial planning decision for the majority of unmarried Americans.” Lacking were any qualifications concerning Medicaid’s notoriously low reimbursement rates, institutional bias, record of poor quality, or inability to access care.

This was our first sign of trouble: CRR assumes all “rational, far-sighted, well-informed” individuals make decisions entirely on the basis of money. We do not. As economists, they’d have been better served with a model in which rational individuals make decisions which maximize our utility. Had they done so, their buyers would’ve valued higher quality care and the ability to remain at home with family, tilting the scales in favor of LTCI.

Meanwhile, the Bloomberg piece acknowledges that the biggest threat to a retiree’s nest egg “isn’t a stock market crash. It’s a long illness requiring round-the-clock care.” Unfortunately, thanks to the new CRR model, not only should most people “just skip [LTC insurance],” but the majority of Americans (all but the richest 20 – 30% of singles) should “[spend] down their assets and then [let] Medicaid pick up the tab.”

Lest we dismiss this study for its preoccupation with singles, we are warned that “forthcoming research will show long-term care insurance makes even less sense for married couples.”

Deer
Not this kind of deer.

And why did the researchers focus on singles anyway, when 82% of all LTCI policies are purchased by members of couples? They argue that since 75%+ of nursing home residents are over age 65 and single, their limitation to singles is “not significant”. Once again our economists have set out on the wrong foot: they are not modeling nursing home residents, they are modeling buyers. Oh, dear.

The Average Family Has 2.5 Children

I’ve been careful in my choice of words: what the Center for Retirement Research produced was an economic model. Framing it otherwise (a study or research report) suggests a methodology or outcome which we shouldn’t reinforce. Models exist in the abstract, not reality. This one invented hypothetical buyers in a controlled environment.

One particularly unfortunate problem with CRR– overlooked in all the hubbub– is that it sought to answer a question of its own making, and not one that anybody had been asking. Namely, why do only a certain percentage of single individuals (an assumption of their own creation which disagrees with other contemporary sources*) buy LTC insurance, differing from the percentage predicted by the Brown & Finkelstein Model (ie, the famous “Medicaid Crowd Out Effect”)? This model was an attempt to reconcile the two numbers.

Now, models can serve a purpose, but they are inherently limited. In the case of CRR, even its “new” data remain archaic (10-years old) and don’t square with reality: after all, insurance is built primarily around the remote but catastrophic risk – not the occasional shopping cart dinging your car door. This is why buyers and sellers have played a tug-of-war between unlimited benefit periods and short-term care. One is hard to offer profitably, while the other is hard to make desirable.

Worst of all, the model presumes that buyers care only about nursing facilities, when the exact opposite is true. Most of our clients are motivated to purchase LTCI for its ability to do the one thing Medicaid is worst-equipped to do— keep them out of the nursing home.

Then, in a final Hail Mary, they assume Medicare pays for most short stays– which one nursing home worker laughs off, “[I] can count on 2 hands out of the thousands of patients I’ve served, how many have actually received 100 days of Medicare coverage.”

Ultimately, the economists got the results they hoped for (had they not, would this study have seen the light of day?), and were able to achieve agreement between the Brown & Finklestein model and their own:

Singles aged 65+ who “make optimal saving and insurance decisions” (how many real people do you know like that?) are substantially less willing to buy an option to purchase LTC insurance at market premiums, based on a more-accurate transition matrix updated to 2004 based on monthly probabilities instead of annual transition events.

Now go back and read that sentence again.

Not much of a headline-grabber, huh? We should be asking ourselves what all the hoopla was about– particularly since a landmark study was released almost simultaneously as CRR which contained some of the most newsworthy, compelling and positive research about LTC insurance in over a decade. Do you remember the financial media covering this report with the same enthusiasm as the Boston College model? Do you recall seeing any of the above publications covering it at all?

Don’t worry, we’ll be reviewing it in our next LTCA Sales Idea. Until then, Good Selling!

* CRR uses a penetration rate that is between 23 – 54% less than other estimates. Had they used the higher rates, the results of their study would not have been as dramatic.

Filed Under: Correcting Ignorant Public Figures, Helpful Information About LTC, I'll Just Self-Insure, Information About LTC, Misinformation About LTC Tagged With: Boston College Center for Retirement, Honey Leveen, Long Term Care insurance, LTCi, Medicaid, Medicare, Stephen D. Forman, Wall Street Journal, www.honeyleveen.com

Jawboning De Rigeur, But of Little Use

November 26, 2013 by Honey Leveen Leave a Comment

Recent coverage of long-term care by the parent company of the Public Broadcasting System’s NewsHour, and the SCAN Foundation, caught my eye.  (Watch below)

I want to thank Steve Moses, President of the Center for Long-Term Care Reform for bringing this story to my attention.

Steve has given me permission to re-publish portions of his blog, below. You will read how Steve pokes holes in the testimonies of some of the most reputable LTC experts in the country.

Before you read Steve’s comments, I wish to editorialize. All we ever seem to see covered in the news – whether it’s mainstream media reporting on long-term care or political posturing – is jawboning about the need for long-term care conversation, discussion, and planning. The words strewn by various LTC pundits appease and sound appealing, but they are without teeth. Nothing concrete is recommended for addressing the 5,000-pound elephant in the room, which is: how do we pay for long-term care presently and when we are deluged with a Silver Tsunami of Baby Boomers who are woefully unprepared to pay for their long-term care? The lack of solutions to this mounting dilemma is disheartening, frightening, and frustrating for my colleagues and me.

I am doubly disappointed when I see such insipid, superficial reporting from sources I normally have great respect for: PBS and NPR. Here’s a blog I did about comparably inept, superficial, inaccurate LTC reporting on the Diane Rehm Show on NPR: /2012/reaming-diane-rehm/

Here’s a blog I called Neither Party has a solution for the oncoming deluge of Medicare/Medicaid services. This blog describes why neither Republicans nor Democrats wish to broach the subject of long-term care planning. Another blog, entitled Dismal Outlook for Medicare, Social Security, also explains why it is a politically unsavory no-man’s land for either party to broach the subject of realistic long-term care financing. Here’s a blog I did titled National Commission on LTC Finds No Solutions for LTC Crisis. Here are the National Commission’s actual recommendations: http://www.ltccommission.senate.gov/recommendations.cfm. Read them, and you will see the same insipid jawboning and fluff as Steve describes in his comments below.

By the way, Steve, thanks for your acknowledgement and praise for my AMG (Altruistic, Masochistic, Genius) status! (Read Steve’s comments to learn about AMG’s.)

Here is Steve Moses’s critique of the recent LTC forum, titled “Global and Regional Models for Long-Term Care: Can They Work Nationally?“:

LTC BULLET: PBS’S 6 TIPS FOR LTC MISS THE MARK

LTC Comment: Millions watch the Public Broadcasting System’s NewsHour every night. So when that show addresses long-term care it’s worth paying attention.

You can read about and view videos from a forum, titled “Global and Regional Models for Long-Term Care: Can They Work Nationally?,” that MacNeil/Lehrer Productions (the NewsHour’s parent company) and the SCAN Foundation sponsored on Monday.

But if you have better things to do, such as advising consumers on how to protect themselves from LTC risks and costs without depending on tottering government programs, let me save you some time.

Following are quick summaries of PBS’s “6 tips for averting America’s looming long-term care crisis” followed by our critique of each.

PBS Tip #1: “Keep it Local” The Urban Institute’s Howard Gleckman says don’t seek a “single answer.” Rather work from the bottom up with friends, neighbors and families taking the lead. “To the degree that we can, government can at least try to stay out of the way of those solutions . . ..”

LTC Comment: Hear, hear! Finally something from this writer with which I can agree. But true to form, he reverts to form a few sentences later, advocating more and bigger government programs.

PBS Tip #2: “Change the Financing” Former CMS Administrator Dr. Mark McClellan, currently with the Brookings Institution, says “let people control how [Medicaid] money is spent on their behalf. That’s what’s behind our ‘Money Follows the Person’ [MFP] initiatives in states around the country . . ..”

LTC Comment: Terrific. MFP programs are a vast improvement over the current LTC financing system which makes providers–not patients–the program’s customers. But “Money Follows the Person” still depends on payments coming from an unsustainable welfare program. Making Medicaid more attractive to more people is not a solution.

PBS Tip #3: “Focus More on the Poor” Dr. E. Percil Stanford, president of Folding Voice and the KIND Corporation, says “Unfortunately, considerable [LTC policy] attention from the most well-intentioned institutions and organizations has focused primarily on the middle and upper classes.” Instead, he says, they should focus laser-like on the poor elderly.

LTC Comment: Right on, but how? No answer from this source. Research shows Medicaid’s LTC program benefits the middle-class and affluent as much or more than the poor. The solution is to target scarce public benefits to the needy and use some of the savings to incentivize early and responsible LTC planning by more prosperous people.

PBS Tip #4: “Build a Comprehensive National Strategy” AARP’s Debra Whitman wants us to spend more government money to help family caregivers, grow Medicaid, expand “affordable” housing and transportation, “integrate” health care services, and eliminate LTC impoverishment.

LTC Comment: Typical AARP eyewash. Not a word about where the money will come from to pay for such wishful public program expansions. The federal government already borrows a third or more of everything it spends. It forces interest rates to near zero to make such borrowing feasible temporarily. Watch out when this bubble bursts.

PBS Tip #5: “Begin the Conversation” Jennie Chin Hansen, CEO of the American Geriatrics Society [AGS], thinks we should “chat and chew” LTC issues with our friends and colleagues creating a “study group” opportunity to “discuss the universal journey.” She says “Let’s proactively help each other build greater confidence, clarity and capacity.”

LTC Comment: Doesn’t that advice sound vacuous coming from the head of the AGS? We’ve been jaw-boning long-term care for decades without addressing the real problem, i.e. government pays for most high-cost LTC which anesthetizes consumers to the risk and crowds out responsible LTC planning and private financing.

PBS Tip #6: “Make It a Human Right” Dr. Laura Gitlin of the Center for Innovative Care in Aging says “We need to grow a long-term care system based on . . . [the] principle . . . that long-term care is a basic right.”

LTC Comment: Of all the empty rhetoric in this program, the prize for thoughtless irresponsibility goes to this proposal. If people have a basic human right to long-term care whether or not they are able or willing to pay for it, their “right” means someone else must provide LTC whether or not they are compensated for their effort. That is the definition of slavery, which is what this ostensibly caring academic actually advocates.

Closing LTC Comment: When I see the subterranean quality of LTC policy analysis displayed in program’s like this one, I’m nearly ready to despair. The one thing that keeps me going is that a few of you AMGs (altruistic, masochistic geniuses) are still out there having truly valuable conversations with real consumers about how actually to protect themselves from escalating LTC risks and costs.

The whole wobbly Rube Goldberg apparatus of government-financed LTC puts enormous obstacles in your way. It gives away what you’re trying to sell. It makes your product unprofitable by manipulating interest rates so that its programs are artificially viable. It falsely assures citizens they’ll be taken care of by bankrupt social programs already under-funded by trillions of dollars. Yet you soldier on. Somehow.

Hail to the AMGs!

Filed Under: Correcting Ignorant Public Figures, Helpful Information About LTC, Information About LTC Tagged With: Center for Long-Term Care Reform, Honey Leveen, NPR, Public Broadcast System, SCAN Foudantion, Stephen Moses, Steve Moses

Busting Another Ignorant Reporter

September 4, 2013 by Honey Leveen Leave a Comment

Press CredentialsHere are some comments I made to correct an ignorant reporter for at www.Bloomberg.com

Click here for the article, which describes incapacity, then incorrectly describes how to prepare for incapacity financially. This compelled me to offer the following comments:

Setting a negative tone in the first paragraph describing long-term care insurance (LTCi) indicates the writers lack of research and insight into LTCi. The negative spin is unnecessary. Parts of the reporting are untrue. The negative “spin” truly does readers a disservice by discouraging them to plan responsibly for long-term care by thoughtfully researching LTCi (at more than the cursory level of Mr. Braham’s research). The “Goldilocks Group” makes no sense to me. We know statistically that twice as many of the affluent people described buy LTCi than do their less affluent counterparts. Choosing to fall back on Medicaid is a ridiculous notion for many reasons I will not state here due to time/space restrictions. I believe any “thinking” person who understands today’s economy, or has ever visited someone in a Medicaid-paid nursling home, even if they haven’t researched LTCi, knows why this is true. LTCi premiums can be made reasonable for nearly anyone willing to evaluate it with their eyes open.

Filed Under: Correcting Ignorant Public Figures Tagged With: Bloomberg.com, Honey Leveen, Long Term Care insurance, LTC Insurance, www.honeyleveen.com

Pseudo Journalism Schlock, the Sequel

August 18, 2013 by Honey Leveen Leave a Comment

MasqueradingAs I promised in my prior blog, Pseudo Journalism Schlock, Part 1, here are a few corrections to Clark Howards error-riddled piece masquerading as journalism. You will find the following comments, and more, posted at the bottom of Mr. Howard’s piece. The very best commenter is last.

Jesse Slome Executive Director American Association for Long-Term Care Insurance comments:

“Some good info some outdated info (including companies that no longer offer this product). May I suggest starting with 4 consumer guides that are a quick read and offer current facts and suggestions on ways to make this most affordable. You can find them at http://www.aaltci.org/long-term-care-insurance-costs and NO sign-in info is required to access them.  Today, because of the many changes, it really pays to work with a long term care insurance specialist. That is someone who has helped 100 (or more) people get this protection.”

From Phillip Sullivan President – SellingLTC.com www.sellingltc.com:

“An insurance company’s financial rating does not guarantee there will never be a premium increase. Premium increases are caused by product pricing and current interest rates (which have been historically low for some time). Case in point, State Farm (Rated A++) increased its rates in 2012 on their LTCi policies sold from 1997-2001 in 15 states, (including Georgia with a 12% average increase) and other states increased as high as 40%. You further recommend using an independent broker who can shop the market. This is good advice, except independent brokers cannot sell State Farm, USAA, Northwestern Mutual or New York Life.”

From D.O Long Term Care Specialist. PO Box 1654 Snellville Ga 30078:

“As stated by Mr. Slome, some good info while some outdated info also. States Farm does not work with independent brokers and the plans they tend to recommend do not include the compounded inflation protection options which is highly recommended for younger folks as well as required for the Georgia Partnership Program. In addition, I disagree with the idea of not buying ltc if you are rich. Rich folks do not self insure their homes or health insurance. Why would anyone want to self insurance a potential risk that can result in financial ruins. They are various options from traditional ltc policies to hybrids plans. Best time to look into ltc is while you are in good health. The younger the better for obvious reasons.”

And here’s my very favorite comment, from “Signed, A concerned life and securities professional”:

“Hey Clark, if you want to provide your opinion, then state that it is an OPINION. You are not licensed by the State of Georgia as an insurance agent, nor are you federally licensed to provide financial advice on stocks, mutual funds, and any other investment platform. Stop providing ADVICE of every kind, as although I am sure you have good intentions, you ARE NOT LICENSED TO PROVIDE ADVICE, and many of your readers/listeners will accept your words as gospel. Your comment where you say “you should not buy LTC insurance if you are very wealthy or don’t have a lot of assets” is not necessarily wrong, however it is not wholeheartedly accurate. Blanket statements are unacceptable in our profession, and only by an individual/family working with a duly licensed professional can proper and case specific information and advice be provided. I am licensed in many states as a life agent AND as a securities professional. MY opinion is that by providing incomplete information, you are causing more harm than good. Even if ONE PERSON makes a poor decision based on your incomplete information, you are doing a disservice to my profession. As I work for a national firm with a large compliance department, I cannot sign my name because I did not get preapproval to write this note. This is because many large firms want to make sure that all written communication with clients meets both the firm’s and various regulatory requirements. Even if I had preapproval, I could not write an article such as yours, because it was incomplete and somewhat misleading.”

Filed Under: Correcting Ignorant Public Figures, Helpful Information About LTC Tagged With: AALTCI.org, Honey Leveen, Jesse Sloome, Phillip Sullivan, www.honeyleveen.com

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